StellarPeak Systems Inc. (“StellarPeak Systems,” “we,” “our,” or “us”) respects the privacy, dignity, and trust of the individuals and organizations who interact with us.

We provide education, awareness, and advisory-style programming related to responsible artificial intelligence, digital trust, cybersecurity awareness, and technology confidence for older adults and the organizations that serve them.

This Privacy Policy explains how we collect, use, protect, and handle personal information submitted through our website, consultation form, contact form, email communications, and related business interactions.

1. Information We Collect

When you contact us, request a consultation, or submit a message through our website, we may collect the following information:

• Your name
• Your email address
• Your telephone number
• Your organization, retirement community, or company name
• The content of your message or inquiry
• Any information you choose to provide voluntarily

We may also receive basic technical information when you visit our website, such as browser type, device information, general usage data, and website performance information, depending on the website tools, hosting provider, analytics tools, or security tools used on the site.

2. Information We Do Not Ask You to Submit

Please do not submit sensitive personal information through our website forms, including:

• Health or medical details
• Medication information
• Financial account numbers
• Passwords or login credentials
• Government identification numbers
• Information about another person without their knowledge or permission
• Confidential incident details relating to cybersecurity breaches or suspected fraud

Our website forms are intended for general business inquiries, consultation requests, and service-related communication only.

3. How We Use Your Information

We use personal information for limited and appropriate business purposes, including to:

• Respond to your inquiry
• Schedule or discuss a consultation
• Understand the type of organization or community requesting information
• Provide information about our educational sessions, workshops, or services
• Prepare for a meeting or follow-up conversation
• Maintain appropriate business records
• Improve the clarity, safety, and usefulness of our services and website
• Comply with applicable legal, regulatory, or professional obligations

We do not sell personal information.

We do not use consultation form submissions for automated decision-making, profiling, or AI-based evaluation of individuals.

4. Consent

By submitting information through our website, contacting us by email, or otherwise providing your information to us, you consent to our collection, use, and handling of that information for the purposes described in this Privacy Policy.

You may withdraw your consent for future communications, subject to legal or business recordkeeping requirements, by contacting us using the contact information below.

5. Communication and Follow-Up

If you submit a consultation request or contact form, we may contact you by email or telephone to respond to your inquiry.

If we send newsletters, marketing updates, event invitations, or other commercial electronic messages in the future, we will provide appropriate identification information and a way to unsubscribe where required.

6. Disclosure of Information

We do not disclose personal information except where reasonably necessary for legitimate business purposes or where required or permitted by law.

We may share limited information with service providers who support our website, email, scheduling, document management, security, or business operations. These providers may process information on our behalf only for the services they provide to us.

We may also disclose information if required by law, regulation, court order, legal process, or to protect the rights, safety, security, or integrity of StellarPeak Systems, our clients, website users, or others.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

No website, email system, internet transmission, or digital storage method can be guaranteed to be completely secure. Please avoid sending sensitive or confidential information through website forms or regular email.

8. Data Retention

We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, maintaining business records, providing services, resolving disputes, and complying with legal or regulatory obligations.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

9. Access, Correction, and Deletion Requests

You may contact us to request access to the personal information we hold about you, to ask for corrections, or to request deletion where appropriate.

We may need to verify your identity before responding to certain requests. Some information may need to be retained where required for legal, security, contractual, or legitimate business purposes.

10. Third-Party Links and Tools

Our website may contain links to third-party websites or tools, including social media platforms, scheduling tools, video platforms, or external resources.

We are not responsible for the privacy practices, content, or security of third-party websites or services. Please review their privacy policies before providing personal information to them.

11. Children and Vulnerable Users

Our services are designed for organizations that serve older adults, families, and professionals. Our website is not intended to collect personal information from children.

Because our work relates to older adults and digital trust, we take a careful and respectful approach to privacy. We encourage family members, caregivers, and organizations not to submit personal, medical, financial, or sensitive information about older adults through general website forms.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, or privacy practices.

The updated version will be posted on this page with a revised effective date.

13. Contact Us

For questions about this Privacy Policy or our handling of personal information, please contact:

StellarPeak Systems Inc.
Website: stellarpeaksystems.ca
Location: Toronto, Ontario, Canada